Create a case

Please enter your order number and email address below. The order number can be found in your confirmation email or on your receipt.

Shipping
This webshop is only available for shipping within Sweden. All orders within Sweden are shipped with Postnord Mypack Collect or DHL. The standard delivery time within Sweden is 1-3 working days and the shipping cost is 49 SEK.

If you have any questions about orders, shipping or deliveries, you are welcome to contact Påhlsons Daylight via email: shopdelicato@pahlsons.com

Right of withdrawal
When you as a consumer buy goods online, you normally have a 14-day right of withdrawal according to the Distance and Off-Premises Contracts Act (2005:59), which applies from the time you have received a product that you have ordered. However, a prerequisite is that the product is unused and undamaged.

Please note that food items are exempt from the right of withdrawal and cannot be returned. These include the pastries Delicatoboll, Punschrulle and Mazarin provided by Delicato.

Returns in general
You have 14 days to return your order after delivery. We only accept products that are unused and have their labels attached. Products must be returned in their original packaging. Please ensure that all returned products are securely packed in a slightly larger package to prevent damage to the product and original packaging. Print a copy of the shipping label and attach it to your package. Once we have received and processed your return, you will receive an email confirming your refund. We will offer you a full refund (excluding return shipping costs) for returned items.

Please note that food items are exempt from the right of withdrawal and cannot be returned. These include the pastries Delicatoboll, Punschrulle and Mazarin provided by Delicato.

 

Pastery complaints
If you have received a defective or incorrectly shipped item, please fill out our complaint form on this link. This applies to complaints about the pastries Delicatoboll, Punschrulle and Mazarin, please provide as much information as possible and your order number.

Returns of merchandise products
Please register your case in the form above. Once we have received and processed your return, you will receive an email confirming your refund. We will offer you a full refund (excluding return shipping costs) for returned items.

You will receive a return label to return your product with. Please note that no returns can be sent to us/will be accepted without a return label administered by us.

Merchandise product exchanges
We offer free shipping when exchanging products.
*Please note; the right to exchange does not apply to food - no right to exchange the pastries Delicatoboll, Mazarin & Punschrulle 25-pack

Fill out the form above regarding your case. You will receive a return slip to return your product to a Postnord service point.

Within 3 days after your package has been scanned at Postnord, you will receive an email confirmation with your exchange order and the new product will then be sent to you in a new package.